If Web 1.0 is about information authoring, then Web 2.0 is about information sharing (1).
This change is evidential when we look at the climate of information representation: from FAQs to forum discussion, from personal homepages to personal blogging, from closed-development to open-source movement, from categorizing to tagging, from trees to wikis.
In other words, from closed to open.
Being open is a good thing. A prime example is opensource development. You initiate an idea and concept, and a whole world of developers is available to improve and improvise on it (2). IBM reaps the benefits of open-developing their Eclipse platform as a successor to their VisualAge family of products.
In the world of business, corporations open up their communication channels and invite the whole world for discourse. Blogs like the Google Blog, Adobe blog and Microsoft’s Channel 9 created two-way communication channels, and thus benefits, with the users. Web users learn the insider tips on different companies’ products and services, and the companies in turn gain tremendous amount of user feedback on their betaware with very little upfront investment.
Interactive agencies see blogging as a free PR device to influence the industry. Organic has Three Minds, Frog Design has the Frog Blog. I find myself reading these quite a bit to learn where the industry is going and how different companies are utilizing upcoming technology to do amazing things.
In turn, I noted that while I took note of Razorfish in the early days (~1997) via the RSub–the Razorfish lab that sells company merchandise and all kinds of ‘experimental’ ideas that their employees create–it appears that the same business model of social marketing has now transformed to corporate blogging.
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